WHITE2 / SHIPPING
Shipping Guide
Direct orders ship with SF Express by default, and consignment items follow the receiving instructions. Once shipped, the carrier and tracking number appear in your order — please confirm receipt after delivery.
01Carrier and packing
Direct orders ship with SF Express by default, packed in a dust bag, on a hanger and in a rigid box to avoid crushing and snags.
For remote areas, peak periods or where SF Express cannot collect, we switch to another trackable courier and update the actual carrier in your order.
Shipping fees, free-shipping eligibility and estimated delivery are shown on the checkout page and shipping notice.
02Dispatch and tracking
Once stock is confirmed, the warehouse or store dispatches the order. The card in My Purchases then shows the carrier, tracking number and shipped time.
Track the parcel with the tracking number on the SF Express website, mini program, or through our support team.
If tracking stalls at one checkpoint for a long time, ask support to check rather than placing another order.
03Delivery and confirming receipt
Inspect the parcel on delivery and check style, size and condition. If the outer packaging is visibly damaged, photograph it and note it with the courier.
When everything is correct, confirm receipt on the order card in My Purchases and enter the actual signed time from the courier record.
The signed time starts the settlement waiting period; returns or disputes during that period pause settlement.
04Problems and damage
For wrong items, missing pieces, damage or loss, keep the packaging and waybill, and contact support as soon as possible with photos or video.
We verify responsibility together with the SF Express collection and delivery records; repairs, returns or exchanges follow the order and after-sales process.
Please do not refuse delivery and reorder — the same item may already be reserved for you.
05Shipping consignment items
Ship a consignment item only after the initial review passes and receiving instructions are issued; send by SF Express or drop off in store as instructed.
Register the tracking number on your request after shipping. Registration does not mean the store has received it — the store's confirmed receipt is authoritative.
While the item is held in store you can review inspection records and the offer at any time.
06Contact us
Hotline: 021-64226725 (see the site for current service hours).
Business and consignment enquiries: biz@white2.cn.