Consignment Guide

01What we accept

Authentic branded pieces with a clear source; original proof of purchase or accessories (dust bag, veil, belt) help it sell.

Good condition without visible damage, stains or alterations. Declare any flaw in the request so it can be inspected and priced honestly.

Complete size and colour details, with real photos taken by you — no official imagery, no other people's photos, and no faces, contact details or personal documents.

02How it works

1. 01 Submit the requestdescribe the item, declare condition and measurements, upload real photos (an optional video under 60 seconds is welcome).
2. 02 Initial reviewwe check the details against the receiving store's rules. If something is missing, revise and resubmit — please do not ship yet.
3. 03 Shipping instructionsonce approved, follow the receiving instructions shown on your request, send by courier or drop off in store, then register the tracking number.
4. 04 Receipt and inspectionthe store confirms receipt, then records condition, accessories and measured dimensions.
5. 05 Offer and agreementyou review the listing price, commission rate, agreed fees and consignment term, then accept or ask for a revision.
6. 06 Listingafter you accept, we build the item record and list it. The consignment term starts from the first listing (first day included) and is not restarted by re-listing.
7. 07 Sale and settlementafter the sale, a settlement waiting period applies; settlement starts once it ends and no refund or dispute is open.

03Fees and settlement

The commission rate, agreed fee items and consignment term follow the version of the agreement you confirmed; they can differ by store and category.

The settlement waiting period starts from the delivery date of the sale and covers returns and disputes; no settlement happens during it.

Settlement is calculated automatically, approved manually, and recorded with the actual transfer and its voucher — we do not pay out automatically.

Prices and estimated proceeds shown on the item page are estimates of the current offer, not a completed sale or a settled payout.

04Shipping and custody

Only ship after the initial review passes and receiving instructions are issued; early shipments may be refused or incur return costs.

Courier delivery and in-store drop-off are both supported — the receiving instructions on your request are authoritative.

While the store holds the item you can review inspection records and the offer at any time. Unlisting or expiry does not mean the item has been returned; returns follow the standard process.

05If it does not sell

If the item does not sell within the consignment term, you can discuss a price change or an extension with your advisor, or request a return at the end of the term.

Styles marked as Buyback are backed by our repurchase, listed in the Buyback section; whether an item qualifies follows that marking and its agreement.

06Contact us

Hotline: 021-64226725 (see the site for current service hours).

Business and consignment enquiries: biz@white2.cn.